Terms & Conditions

General information

The company is based in Uppsala. In order to make a purchase on Switch-nails.com, you must be over 18 years old. If you are under 18, parental consent is required according to “Föräldrabalken”. By placing an order on Switch-nails.com, you accept the terms published at the time and confirm that the information you provide about yourself is correct. The terms "we," "our," and "us," refer to the company Switch Nails AB

Company Information:
Switch Nails AB
Drottninggatan 83
111 60 Stockholm
Org.nr: 559408-5226

Prices and Payment

Each product is priced with VAT included. At checkout, you will see the total price including VAT, any fees, and any applicable discounts.

Ordering and paying via Switch-nails.com is secure and simple. We provide the following payment options in Sweden:

  • Credit card  
  • Klarna  
  • PayPal  
  • Swish  
  • Apple Pay  
  • Google Pay  
  • iDeal  
  • Bancontact

Order Confirmation and Additions

Each completed and approved order automatically generates an order confirmation. The most common reason for not receiving an order confirmation is entering an incorrect email address or the confirmation being automatically sorted into your spam folder. The easiest way to find these emails is by searching for info@switch-nails.com in all email folders.

A valid agreement between you and Switch Nails is only concluded once we have confirmed your order with an order confirmation and sent a purchase/delivery confirmation when your order is packed and ready for delivery.

 

Once an order has been placed and confirmed, it is considered binding under Swedish law (the Sale of Goods Act, Köplagen). After confirmation, customers cannot have additional items added to their order by Switch Nails. However, customers may be offered the option to add certain products to their order at a discounted price via promotional suggestions. Any such additions must be actively accepted by the customer and processed as a separate new transaction, and is technically two separate purchases packed together. The final order is complete when both transactions are approved.

 

Shipping and Delivery

When you place an order on our website, you are submitting an offer to purchase the selected products.

Once we have received your order, we will send you an order confirmation by email acknowledging that we have received your order. Please review the confirmation carefully and contact us immediately at [info@switch-nails.com](mailto:info@switch-nails.com) if any information is incorrect.

The order confirmation confirms that we have received your order but does not constitute acceptance of your order.

A binding agreement between you and Switch Nails is formed only when we accept your order and send you a shipment confirmation confirming that your order has been dispatched.

We reserve the right to refuse or cancel an order before it has been accepted. This may occur, for example, in cases of suspected fraud, incorrect personal information, payment issues, technical errors, pricing errors, inventory discrepancies, or other circumstances that prevent us from fulfilling the order. If we cancel your order after payment has been authorised or received, any payment made will be refunded using the original payment method.

Uncollected Packages

Please ensure that you collect your order within the time specified by the selected delivery provider. Storage times vary depending on the carrier and delivery method.

If an order is returned to us because it was not collected, we will refund the purchase price of the returned products once the shipment has been received and processed by our warehouse. Any shipping charges paid for the original delivery are non-refundable.

Switch Nails reserves the right to charge a reasonable fee to cover any additional shipping, handling or administrative costs incurred as a result of uncollected shipments, where permitted by applicable law.

Right of Withdrawal

If you are a consumer, you have the statutory right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), have taken physical possession of the goods.

To exercise your right of withdrawal, you must notify us by submitting a clear statement using the withdrawal function available on our website. Once we have received your withdrawal request, we will send you a confirmation without undue delay.

If you exercise your right of withdrawal, we will reimburse all payments received from you, including the costs of standard delivery where required by applicable law. Reimbursement will be made without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw from the contract. We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been returned, whichever occurs first. Reimbursement will be made using the same payment method that was used for the original transaction, unless expressly agreed otherwise.

The right of withdrawal does not apply where an exemption applies under applicable consumer protection legislation.

For information about our voluntary 30-day return policy, return conditions, exchanges and our return process, please refer to our Returns & Exchanges page.

Abnormal Purchase and Return Behavior

Switch Nails is committed to offering a fair and sustainable shopping experience for all customers.

We reserve the right to refuse or cancel orders, limit access to certain services, charge reasonable return costs where applicable, or suspend future purchases if we identify behaviour that we reasonably believe is inconsistent with the intended purpose of our services or return policy.

Examples of such behaviour may include, but are not limited to:

- Repeated purchases with unusually high return rates.
- Attempts to misuse our return, - replacement or compensation policies.
- False or misleading claims relating to products, orders or customer service.
- Fraudulent activity or other dishonest conduct.
- Abusive, threatening or inappropriate behaviour towards Switch Nails employees or members of the Switch Nails community.
- Any other conduct that significantly increases operational costs or prevents us from providing a fair service to other customers.

Any action taken by Switch Nails will be based on an overall assessment of the individual circumstances and will not affect your statutory rights under applicable consumer protection legislation.

Complaints/Claims

If you wish to submit a complaint regarding a product, please use the claim function available through our return portal.

Any defect must be reported within a reasonable time after it was discovered, or should reasonably have been discovered, in accordance with applicable consumer protection legislation.

Claims do not apply to defects resulting from normal wear and tear, improper use, accidental damage, or failure to follow the product instructions.

Where requested by Switch Nails, products subject to a claim must be returned in accordance with the instructions provided through the return portal.

If your claim is approved, Switch Nails will resolve the claim in accordance with applicable consumer protection legislation. Depending on the circumstances, this may include replacing the product, providing an equivalent product, issuing a refund, or another appropriate remedy. Any approved refund will be issued using the same payment method that was used for the original purchase, unless otherwise agreed.

Please note that dissatisfaction with a product does not constitute a valid complaint, as Switch Nails does not offer a satisfaction guarantee.

If you have a dispute that we cannot resolve together, you may contact your local consumer dispute resolution body. If you are a consumer residing in Sweden, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).

National Board for Consumer Complaints (ARN)
Box 174
101 23 Stockholm

Limitation of Liability

We take no responsibility for direct damages, indirect damages or allergic reactions that may occur due to our products, whether on nails or skin. 


We accept no responsibility for delays or errors caused by circumstances beyond the company's control (Force Majeure). These circumstances can include labor conflicts, fires, wars, government decisions, reduced or missed deliveries from suppliers. 


Further, we take no responsibility for any changes to products or product features made by the respective supplier or any other factors beyond our control. 

 

Product Information

We reserve the right to correct any typographical, printing, pricing or other inadvertent errors on our website. We also reserve the right to correct, update or remove information and to cancel orders if any information is found to be inaccurate.

We do not guarantee that product images accurately reflect the actual appearance of the products. Colours may vary depending on your screen settings, device and photography. We always strive to present our products as accurately as possible.

The durability of your press-on nails depends on factors such as your natural nails, application technique and daily activities. While our products are designed to last for up to 1–2 weeks per application, individual results may vary and no specific wear time is guaranteed.

If you experience any issues with your product, please contact us. We are happy to help you identify the cause and provide guidance on application, care and selecting the most suitable products.