Terms & Conditions

General information

The company is based in Uppsala. In order to make a purchase on Switch-nails.com, you must be over 18 years old. If you are under 18, parental consent is required according to “Föräldrabalken”. By placing an order on Switch-nails.com, you accept the terms published at the time and confirm that the information you provide about yourself is correct. The terms "we," "our," and  "us," refer to the company Switch Nails AB

 

Company Information: 

Switch Nails AB 

Pumpvägen 14 a 

757 56 Uppsala 

Org.nr: 559408-5226

Prices and Payment

Each product is priced with VAT included. At checkout, you will see the total price including VAT, any fees, and any applicable discounts. 

Ordering and paying via Switch-nails.com is secure and simple. We provide the following payment options: 

- Credit card 
- Klarna 
- PayPal 
- Swish 
- Apple Pay 
- Google Pay 
- iDeal 
- Bancontact

Order Confirmation and Additions

Each completed and approved order automatically generates an order confirmation. The most common reason for not receiving an order confirmation is entering an incorrect email address or the confirmation being automatically sorted into your spam folder. The easiest way to find these emails is by searching for info@switch-nails.com in all email folders.

A valid agreement between you and Switch Nails is only concluded once we have confirmed your order with an order confirmation and sent a purchase/delivery confirmation when your order is packed and ready for delivery.

 

Once an order has been placed and confirmed, it is considered binding under Swedish law (the Sale of Goods Act, Köplagen). After confirmation, customers cannot have additional items added to their order by Switch Nails. However, customers may be offered the option to add certain products to their order at a discounted price via promotional suggestions. Any such additions must be actively accepted by the customer and processed as a separate new transaction, and is technically two separate purchases packed together. The final order is complete when both transactions are approved.

 

Shipping and Delivery

We offer free shipping when you spend at least 300 SEK within Sweden. To avoid a shipping fee, you must actively select a free shipping option in the checkout before completing your order. 

To qualify for this offer, your total order amount must exceed 300 SEK after any discount code.

 

Read about the shipping options available in your region: https://switch-nails.com/en/pages/shipping-delivery

 

Uncollected Packages

Remember to collect your package on time. Your package will remain at the collection point/locker for varying periods depending on the delivery provider's rules. If you have paid for your order but have not collected it, you will automatically be credited for the cost of the items (but not the shipping fee) once the order is returned to us.

 

 

Right of Withdrawal

If you regret your purchase or any product from your order, you can return it and get your money back within a reasonable time (30 days).

 

 

Abnormal Purchase and Return Behavior

As a customer of Switch Nails, you have the right to order products and return those you do not wish to keep. However, if we notice abnormal or unsustainable purchasing or return behavior, or attempts at fraud that are harmful to the environment and costly to manage, we reserve the right to refuse an order, charge a return fee, or ban a customer from making purchases on our website.

 

Examples of behaviors that may be considered violations of this policy include:

- Customers repeatedly returning a large portion of purchased products.

- Systematic attempts to use products and then return them, or other forms of deception or fraud.

- Making false claims regarding products, orders, or customer service.

- Any attempts to exploit return or compensation policies in a way that was not intended, such as repeatedly returning products to receive replacements or refunds.

- Bullying, harassing, or threatening Switch Nails team members or members of the Switch Nails community.

- Any other behavior that is threatening, abusive, or significantly increases operational costs.

 

In cases of abnormal purchasing or return behavior, Switch Nails reserves the right to:

- Charge a return fee of SEK 59 for shipping and administrative costs.

- Ban a customer from making future purchases. The ban is not time-limited and will be applied based on an overall assessment of the customer’s behavior, including number of purchases, returns, use of free return offers, delayed or damaged returns, and any threatening or abusive actions.

 

 

 

Sale and Clearance Items

 

When purchasing sale or clearance items from the online store or physical store, special return rules may apply. The right to exchange is not applicable via e-commerce. The right of withdrawal and the 14-day distance selling law apply from the day of pickup for purchases made through e-commerce and are at your cost as a customer, and must be sent to us. 

 

Guarantee and Complaints

 

If you want to make a complaint about a product, please contact our customer service at info@switch-nails.com. Any defect on an item must be reported as soon as possible, or as soon as the defect should have been discovered, within a reasonable time (30 days). 

 

We do not take responsibility for defects caused by damage, wear or misuse. For example, cracks or damage that occur during use or removal. 

 

In case of an approved complaint, we will cover any costs such as shipping fees and refund using the same payment method that was used for the original purchase.

 

According to the Consumer Purchase Act, it is not possible to claim a product based on dissatisfaction as we do not offer a satisfaction guarantee.  

 

In case of a dispute, we follow the recommendations of the National Board for Consumer Complaints (ARN). 

National Board for Consumer Complaints 

Box 174 

101 23 Stockholm 

 

 

 

 

Limitation of Liability

 

We take no responsibility for direct damages, indirect damages or allergic reactions that may occur due to our products, whether on nails or skin. 

We accept no responsibility for delays or errors caused by circumstances beyond the company's control (Force Majeure). These circumstances can include labor conflicts, fires, wars, government decisions, reduced or missed deliveries from suppliers. 

Further, we take no responsibility for any changes to products or product features made by the respective supplier or any other factors beyond our control. 

 

Product Information

 

We reserve the right for any printing errors on this website and for products that may have sold out. We do not guarantee that the images accurately represent the products, as there may be some color differences depending on the screen, photo quality, and resolution. We always try our best to represent the products as accurately as possible. 

How long your press-on nails stay on depends on what you do with your hands and how well you take care of your nails. They are designed to last for 1-2 weeks per use, but we do not guarantee this, as it varies for each individual. If you experience any issues with durability, we kindly ask you to contact our customer service at info@switch-nails.com. We will assist you in identifying the problem and offer tips for proper application and finding the best model for your nails. 

 

 

 

Cookie Information

 

According to the Electronic Information Act, visitors to a website must be informed that cookies are used for privacy purposes. The information in the cookie can be used to track a user's browsing behavior. A cookie is a small text file that the website you visit requests to save on your computer to give access to various features. You can set your browser to automatically deny cookies. For more information, you can visit the website of the Swedish Post and Telecom Authority. 

 

 

Personal Data

 

By shopping with Switch Nails, you accept our privacy policy and our processing of your personal data. We care about your privacy and only collect the information necessary to process your order. We do not sell or share your information with third parties without a legal basis. 

Switch Nails AB is responsible for processing the personal data you provide to us as a customer. Your personal data is processed to manage your order and, when applicable, to send newsletters or promotional offers based on your preferences. 

Below is a summary of how we store and process your information in accordance with the General Data Protection Regulation (GDPR). 

 

What is personal data?

Personal data is any information that can directly or indirectly be linked to a physical person. 

 

What data do we store?

To process your order and respond to any queries related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history. 

Your data is stored for as long as we have a legal basis to process it, such as fulfilling the agreement between us or complying with a legal obligation, such as the Bookkeeping Act. 

 

Legal basis

When you make a purchase, your personal data is processed to fulfill the contract with you. Marketing, campaigns, and similar communications are done with your consent. 

 

What data is stored and for what purpose?

Payment Provider

When completing a purchase, information is shared with our payment provider. This includes first name, last name, address, email, and phone number. If you choose to pay by invoice, your personal identification number will also be stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud. 

 

The payment providers we use are: Klarna, Swish, and credit card payments. 

 

Shipping Companies 

To deliver your orders and complete our agreement, we must share specific information with the shipping company. This includes your first and last name, as well as delivery address. Your email address and/or mobile number may also be shared with the shipping company for notifications. 

 

Newsletters 

If you have subscribed to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This allows us to keep you updated with information and offers for marketing purposes. 

We use Klaviyo for newsletter distribution. 

 

Right of Access

You have the right to request a copy of all information we hold about you. The copy will be delivered electronically in a readable format. 

 

Right to Rectification 

You have the right to ask us to update any incorrect information or supplement any incomplete information. 

 

Right to be Forgotten 

You can request that your data be deleted at any time. There are few exceptions to the right to erasure, such as if the data needs to be kept to fulfill a legal obligation (e.g., according to the Bookkeeping Act). 

 

Data Protection Officer 

Switch Nails is responsible for storing and processing personal data in the online store and ensures compliance with data protection regulations. 

 

How We Protect Your Personal Data 

We use industry standards like SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information, such as personal data and passwords. We use the international platform, Shopify, for our online store. 

 

Changes to the Terms and Conditions  

We reserve the right to make changes to the terms and conditions at any time. Any changes will be published online on the website. The modified terms are considered accepted when placing an order or visiting the website. 

 

Customer Service

 

To ensure you get the best results, we offer personal consultations with professional nail technicians when you contact our customer service! 

You can reach our customer service at info@switch-nails.com or via the form on our website. 

Our goal is to respond to your email within one business day. 

Our opening hours are: 

Mon-Fri: 09:00-16:00 

Weekends and public holidays: Closed